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Bijection for Marketplaces

Every intervention, reviewed and recorded.

Replace an admin panel that can write anything with interventions that record who did what, and why.

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Your trust and safety team works in an admin panel that can refund, suspend or delist anything, with a notes field for the reason. When a seller disputes a decision, reconstructing what happened takes a day.

Bijection links seller, buyer, listing, order, payout and dispute into one record, and turns each intervention into an action that states its effects and records who ran it and why. New reviewers can read every case while changing only what you allow.

  • Disputes

    Starts: A buyer opens a dispute

    1. Gather the order, messages, reports and past decisions on both parties.
    2. A reviewer decides and records the reason.
    3. Refunds and payouts update in Stripe.

  • Seller suspension

    Starts: A seller crosses a risk threshold

    1. Preview the listings, open orders and payouts affected.
    2. A second reviewer approves.
    3. Apply it as one recorded change.

  • Large refunds

    Starts: A refund exceeds your limit

    1. The refund is held.
    2. An approver sees the order and the account’s history.
    3. Approved refunds are issued, and the reason stays on the order.

  • Seller onboarding

    Starts: A new seller applies

    1. Check identity and business documents.
    2. A reviewer approves or asks for more.
    3. Approved sellers can list, and the decision is kept.

  • Listing reports

    Starts: Buyers report a listing

    1. Gather the reports, the listing and the seller’s history.
    2. A reviewer keeps or removes it and records the reason.
    3. Repeated reports on the same seller are escalated.

  • Bulk delisting

    Starts: A product category is banned

    1. Preview every listing affected.
    2. A second reviewer approves.
    3. Delist them all in one recorded change.