Bijection for Telecom
Every order, tracked from sale to activation.
Subscribers, plans, orders and network sites in one model, with every change reviewed and written back.
- New connections
- Outage credits
- Plan changes
- Number porting
- Site maintenance
- Unpaid bills
A new fibre order passes through sales, credit checks, network planning, installation and billing, each in its own system. When a customer calls to ask where it is, the agent pieces the answer together from four screens.
Bijection links subscribers, plans, orders, network sites and tickets into one model. An order becomes a workflow that waits at each step and resumes when it completes, and plan changes, credits and outage notices are reviewed and written back to the system that owns them.
New connections
Starts: A customer orders a new line
- Check coverage and credit.
- Book the installation and wait for the technician’s report.
- Billing starts once the line is active.
Outage credits
Starts: A network outage ends
- Find the subscribers on the affected sites.
- Preview the credit for each one.
- Apply every credit in one reviewed change.
Plan changes
Starts: A customer asks to change plan
- Show the current plan, usage and contract term.
- Agents make changes within your rules.
- Early exits wait for a supervisor.
Number porting
Starts: A customer ports in a number
- Submit the port request.
- Wait for the other operator to confirm.
- Activate the number on the agreed date.
Site maintenance
Starts: Work is planned on a network site
- Find the subscribers it serves.
- Notify them before the work starts.
- Record the notice on each account.
Unpaid bills
Starts: A bill is 30 days overdue
- Remind the customer by SMS.
- Wait for payment or a payment plan.
- Restrictions after the grace period need approval.
Build your bijection.
Bring us a business process, the systems it touches, and the rules it needs to follow. We'll help you work through the first implementation.